:root{font-family:Inter,ui-sans-serif,system-ui,sans-serif;color:#eceef1;background:#000;font-synthesis:none;text-rendering:optimizeLegibility;-webkit-font-smoothing:antialiased;--background: #000;--panel: #111214;--surface: #1b1c1f;--surface-hover: #25272b;--border: rgba(255, 255, 255, .11);--muted: #979ca5;--blue: #2481cc;--blue-action: #2278bb;--blue-light: #5ea7de;--safe-top: env(safe-area-inset-top, 0px);--safe-bottom: env(safe-area-inset-bottom, 0px)}*{box-sizing:border-box}html,body,#root{min-height:100%;margin:0}body{overflow-wrap:anywhere}button,input,textarea,select{font:inherit}button{cursor:pointer}button:disabled{cursor:not-allowed;opacity:.45}a{color:inherit}:focus-visible{outline:2px solid var(--blue-light);outline-offset:3px}.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}.app-shell{min-height:100svh;display:flex;flex-direction:column;padding-top:var(--safe-top);background:var(--background)}.app-header{height:72px;flex:none;display:flex;align-items:center;gap:12px;padding:0 max(24px,calc((100vw - 1500px)/2));border-bottom:1px solid var(--border)}.brand-mark{width:38px;height:38px;display:grid;place-items:center;border-radius:12px;background:var(--blue);color:#fff}.brand-copy{display:flex;flex-direction:column;gap:2px;line-height:1.1}.brand-copy strong{font-size:15px;font-weight:800;letter-spacing:-.025em}.brand-copy span{color:var(--muted);font-size:12px}.header-spacer{flex:1}.icon-button,.back-button{border:1px solid var(--border);background:var(--surface);color:#eee;border-radius:11px;width:38px;height:38px;display:grid;place-items:center}.icon-button:hover,.back-button:hover{background:var(--surface-hover)}.preview-tag{color:var(--blue-light);background:#2481cc29;border:1px solid rgba(36,129,204,.3);border-radius:8px;padding:5px 8px;font-size:11px;font-weight:700}.workspace{flex:1;display:grid;grid-template-columns:minmax(330px,386px) minmax(0,1fr);width:min(100%,1500px);margin:0 auto;min-height:0;border-left:1px solid var(--border);border-right:1px solid var(--border)}.ticket-sidebar{min-width:0;border-right:1px solid var(--border);background:#0d0e10;display:flex;flex-direction:column;max-height:calc(100svh - 72px - var(--safe-top))}.sidebar-top{padding:28px 22px 19px}.section-eyebrow,.detail-eyebrow{font-size:11px;color:var(--blue-light);text-transform:uppercase;letter-spacing:.12em;font-weight:800}.sidebar-top h1{margin:8px 0 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2px}.event-dot{background:var(--brand-primary)}.composer{flex:none;padding:14px 0 0;background:#000}.composer textarea{min-height:48px}.send-button{width:48px;height:48px;border-radius:12px;background:linear-gradient(135deg,#2481cc,#5ea7de);transition:transform .2s}.send-button:active{transform:scale(.94)}.toast{z-index:80;border-radius:12px}.center-state{color:#b5b5bd}.center-state h1{color:#fff;font-size:26px}.center-state p{max-width:360px;font-size:14px;line-height:1.5}.center-state .primary-button{width:min(100%,356px)}.auth-logo{width:90px;height:90px;display:grid;place-items:center;margin-bottom:4px;border-radius:22px;background:radial-gradient(circle,rgba(36,129,204,.12),transparent 70%)}.auth-logo img{width:66px;height:66px;object-fit:contain}.state-logo{width:58px;height:58px;object-fit:contain}@media(max-width:767px){.desktop-rail{display:none}.app-shell{display:block}.app-header{position:fixed;z-index:40;top:0;left:0;right:0;height:calc(56px + var(--safe-top));display:flex;align-items:center;justify-content:space-between;padding:var(--safe-top) 24px 0;border-bottom:1px solid rgba(255,255,255,.05);background:#000000db;backdrop-filter:blur(12px);-webkit-backdrop-filter:blur(12px)}.header-logo{width:48px;height:48px;object-fit:contain}.header-spacer{flex:1}.header-alert{position:relative;width:36px;height:40px;display:grid;place-items:center;border:0;background:transparent;color:#f5f5f6;transition:transform .2s}.header-alert:active{transform:scale(.92)}.alert-dot{position:absolute;top:7px;right:5px;width:7px;height:7px;border-radius:50%;background:var(--brand-primary);box-shadow:0 0 8px #38bdf899}.workspace{max-width:512px;min-height:100svh;padding:calc(78px + var(--safe-top)) 24px calc(128px + var(--safe-bottom))}.sidebar-top{padding:0}.sidebar-top h1{font-size:24px}.filter-row{width:calc(100% + 24px);margin-right:-24px;padding-right:24px}.search-row{margin:0}.assignment-filter{margin:13px 0 0}.new-ticket-wrap,.ticket-list{padding:0}.ticket-card{gap:12px;padding:15px 14px}.ticket-icon{width:38px;height:38px}.ticket-card strong{font-size:14px}.ticket-detail{height:calc(100dvh - 204px - var(--safe-top) - var(--safe-bottom));min-height:320px;max-height:none}.detail-header{display:grid;grid-template-columns:30px minmax(0,1fr);align-items:start;gap:5px 10px;padding:0 0 14px}.detail-title{grid-column:2;grid-row:1}.detail-title h2{display:block;overflow:visible;-webkit-line-clamp:unset}.back-button{grid-column:1;grid-row:1;margin-top:-3px}.detail-title h2{font-size:22px}.detail-header>.status{grid-column:2;grid-row:2;width:max-content;max-width:none;margin-top:5px;white-space:nowrap}.customer-strip{padding:10px 14px}.detail-actions{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px;padding:10px 0}.detail-actions>button{width:100%;justify-content:center}.assign-control{grid-column:1/-1;order:-1;justify-content:space-between;min-height:38px}.assign-control select{max-width:min(65%,220px)}.detail-tabs{padding:0}.messages,.event-list{padding:17px 2px}.message{max-width:87%}.composer{padding:11px 0 0}.mobile-nav{position:fixed;z-index:45;bottom:calc(24px + var(--safe-bottom));left:50%;width:min(100%,512px);display:block;padding:0 24px;transform:translate(-50%);pointer-events:none}.mobile-nav-panel{height:72px;display:flex;align-items:center;justify-content:space-around;padding:0 12px;border:1px solid var(--brand-line);border-radius:999px;background:#121214eb;box-shadow:0 18px 40px #00000073;pointer-events:auto}.mobile-nav button{min-width:0;min-height:48px;flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:4px;padding:0 3px;border:0;background:none;color:#ffffff6e;font-size:10px;transition:color .2s,transform .2s}.mobile-nav button svg{transition:transform .2s}.mobile-nav button.selected{color:var(--brand-primary);font-weight:800;text-shadow:0 0 12px rgba(36,129,204,.6)}.mobile-nav button.selected svg{transform:scale(1.1)}.mobile-nav button:active{transform:scale(.9)}.toast{bottom:calc(110px + var(--safe-bottom))}}@media(max-width:360px){.workspace,.app-header,.mobile-nav{padding-inline:16px}.filter-row{width:calc(100% + 16px);margin-right:-16px;padding-right:16px}.ticket-card{gap:9px}.ticket-icon{width:34px;height:34px}.card-chevron{display:none}.detail-title h2{font-size:19px}.detail-header>.status{max-width:90px;font-size:10px}}@media(max-height:560px)and (max-width:767px){.workspace{padding-top:calc(64px + var(--safe-top))}.ticket-detail{min-height:280px}.detail-header{padding-bottom:7px}.customer-strip{padding-block:8px}.detail-actions{padding-block:6px}.messages{padding-top:8px}.composer{padding-top:7px}.composer textarea{min-height:42px;max-height:80px}.send-button{width:42px;height:42px}}@media(prefers-reduced-motion:reduce){*,*:before,*:after{animation-duration:.01ms!important;transition-duration:.01ms!important;scroll-behavior:auto!important}}:root{--app-safe-top: env(safe-area-inset-top, 0px);--app-safe-right: env(safe-area-inset-right, 0px);--app-safe-bottom: env(safe-area-inset-bottom, 0px);--app-safe-left: env(safe-area-inset-left, 0px);--app-content-safe-top: 0px;--app-content-safe-right: 0px;--app-content-safe-bottom: 0px;--app-content-safe-left: 0px;--app-inset-top: calc(var(--app-safe-top) + var(--app-content-safe-top));--app-inset-bottom: calc(var(--app-safe-bottom) + var(--app-content-safe-bottom))}.tg-miniapp{--safe-top: var(--app-inset-top);--safe-bottom: var(--app-inset-bottom)}.customer-shell .sidebar-top{margin-bottom:22px}.customer-shell .sidebar-top h1{margin-top:0}.search-tools{display:flex;align-items:stretch;gap:10px}.search-tools .search-row{flex:1;min-width:0}.customer-shell .ticket-list{margin-top:18px}.standalone-form{margin-top:4px;padding:20px}.standalone-form textarea{min-height:180px;resize:vertical}.standalone-form .form-actions{margin-top:4px}.operator-shell{--operator-line: rgba(160, 176, 196, .15)}.operator-shell 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.customer-strip{gap:12px;background:#121519;border-color:var(--operator-line)}.customer-avatar{width:38px;height:38px;flex:none;display:grid;place-items:center;border-radius:11px;background:#1a384d;color:#8bd7ff;font-size:15px;font-weight:800}.customer-info{min-width:0;display:flex;flex:1;flex-direction:column;gap:2px}.customer-info>span:first-child{color:#8998a6;font-size:10px;text-transform:uppercase;letter-spacing:.08em;font-weight:800}.customer-info strong{color:#f2f6f9;font-size:14px}.customer-info>span:last-child:not(:first-child){color:#a9b8c3;font-size:11px}.operator-shell .customer-id{color:#84909d;font-size:11px}.operator-shell .detail-actions>button,.operator-shell .assign-control select{background:#121519;border-color:var(--operator-line)}.operator-shell .detail-tabs{border-color:var(--operator-line)}.operator-shell .message-bubble{background:#181c21}.operator-shell .from-operator .message-bubble{background:#17384c}.ticket-context{flex:none}.context-toggle{display:none}.composer textarea:focus-visible{outline:none;border-color:#4bbdff;box-shadow:inset 0 0 0 1px #4bbdff}@media(max-width:767px){.customer-shell .sidebar-top,.operator-shell .sidebar-top{margin-bottom:22px}.operator-shell .sidebar-top h1{font-size:24px}.operator-metrics{gap:8px;margin-bottom:25px}.operator-metrics button{min-height:90px;padding:12px}.operator-metrics strong{font-size:23px}.operator-metrics span{font-size:11px}.operator-filters{grid-template-columns:repeat(2,minmax(0,1fr))}.operator-filters>button{grid-column:1 / -1;justify-self:end}.operator-shell .ticket-detail{min-height:0}}@media(max-width:360px){.operator-metrics button{padding:10px}.operator-metrics span{font-size:10px}.operator-metrics strong{font-size:21px}.operator-filters{grid-template-columns:1fr}.operator-shell .customer-id{width:100%;margin-left:50px}}.tg-miniapp .app-shell{max-width:768px;margin-inline:auto;min-height:var(--app-stable-height, 100svh)}.tg-miniapp .desktop-rail{display:none}.tg-miniapp .app-header{position:fixed;z-index:40;top:0;left:50%;right:auto;transform:translate(-50%);width:min(100%,768px);height:calc(56px + var(--app-inset-top));display:flex;align-items:center;justify-content:space-between;padding:var(--app-inset-top) calc(24px + var(--app-safe-right) + var(--app-content-safe-right)) 0 calc(24px + var(--app-safe-left) + var(--app-content-safe-left));border-bottom:1px solid rgba(255,255,255,.05);background:#000000db;backdrop-filter:blur(12px);-webkit-backdrop-filter:blur(12px)}.tg-miniapp .header-logo{width:48px;height:48px;object-fit:contain}.tg-miniapp .workspace{display:block;width:100%;max-width:512px;min-height:var(--app-stable-height, 100svh);padding:calc(78px + var(--app-inset-top)) calc(24px + var(--app-safe-right) + var(--app-content-safe-right)) calc(128px + var(--app-inset-bottom)) calc(24px + var(--app-safe-left) + var(--app-content-safe-left))}.tg-miniapp .ticket-sidebar{display:block;width:100%;min-height:0;max-height:none}.tg-miniapp .ticket-detail{width:100%;height:calc(var(--app-height, 100dvh) - 204px - var(--app-inset-top) - var(--app-inset-bottom));min-height:0;max-height:none}.tg-miniapp .mobile-nav{position:fixed;z-index:45;bottom:calc(24px + var(--app-inset-bottom));left:50%;width:min(100%,512px);display:block;padding:0 calc(24px + var(--app-safe-right) + var(--app-content-safe-right)) 0 calc(24px + var(--app-safe-left) + var(--app-content-safe-left));transform:translate(-50%);pointer-events:none}.tg-miniapp .mobile-nav-panel{height:72px;display:flex;align-items:center;justify-content:space-around;padding:0 12px;border:1px solid var(--brand-line);border-radius:999px;background:#121214eb;box-shadow:0 18px 40px #00000073;pointer-events:auto}.tg-miniapp .mobile-nav button{min-width:0;min-height:48px;flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:4px;padding:0 3px;border:0;background:none;color:#ffffff6e;font-size:10px}.tg-miniapp .mobile-nav button.selected{color:var(--brand-primary);font-weight:800}.tg-miniapp .mobile-nav button.selected svg{transform:scale(1.1)}.tg-miniapp .toast{bottom:calc(110px + var(--app-inset-bottom))}@media(max-width:767px){.tg-miniapp .app-header{left:0;right:0;width:100%;transform:none}}@media(max-height:560px){.tg-miniapp .workspace{padding-top:calc(64px + var(--app-inset-top))}.ticket-detail,.tg-miniapp .ticket-detail{height:calc(var(--app-height, 100dvh) - 168px - var(--app-inset-top) - var(--app-inset-bottom));min-height:0;max-height:none;overflow-y:auto;padding-bottom:72px;scrollbar-width:thin;scrollbar-color:#414145 transparent}.messages,.event-list{flex:none;min-height:125px;overflow:visible}.composer,.tg-miniapp .composer{position:fixed;z-index:43;bottom:calc(112px + var(--app-inset-bottom));left:50%;width:min(calc(100% - 48px),464px);padding:5px 0;transform:translate(-50%);background:#000}}@media(max-width:767px){.app-shell.has-ticket{--detail-height: 100dvh;--detail-top-inset: var(--safe-top);--detail-bottom-inset: var(--safe-bottom)}.tg-miniapp .app-shell.has-ticket{--detail-height: var(--app-height, 100dvh);--detail-top-inset: var(--app-inset-top);--detail-bottom-inset: var(--app-inset-bottom)}.app-shell.has-ticket .workspace,.tg-miniapp .app-shell.has-ticket .workspace{--detail-start: 78px;min-height:0;padding-top:calc(var(--detail-start) + var(--detail-top-inset));padding-bottom:12px}.app-shell.has-ticket .ticket-detail,.tg-miniapp .app-shell.has-ticket .ticket-detail{height:calc(var(--detail-height) - var(--detail-start) - 12px - var(--detail-top-inset) - var(--detail-bottom-inset));min-height:0;max-height:none;overflow:hidden;padding-bottom:0}.app-shell.has-ticket .mobile-nav{display:none}.operator-context{border-bottom:1px solid var(--operator-line)}.operator-context .context-toggle{width:100%;min-height:46px;display:flex;align-items:center;justify-content:space-between;gap:12px;padding:0 2px;border:0;background:none;color:#cbd8e1;text-align:left;font-size:12px;font-weight:700}.context-toggle span{min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.context-toggle span:last-child{flex:none;display:flex;align-items:center;gap:4px;color:#70caff}.context-toggle[aria-expanded=true] svg{transform:rotate(180deg)}.operator-context .ticket-context-body{display:none}.operator-context .ticket-context-body.is-open{display:block}.operator-context .customer-strip{margin-top:3px}.operator-context .detail-actions{padding-bottom:12px}.app-shell.has-ticket .messages,.app-shell.has-ticket .event-list{min-height:0;flex:1;overflow-y:auto}.app-shell.has-ticket .composer,.tg-miniapp .app-shell.has-ticket .composer{position:static;z-index:auto;bottom:auto;left:auto;width:auto;transform:none;padding:10px 0 2px}.app-shell.has-ticket .ticket-detail:has(.ticket-context-body.is-open){overflow-y:auto}.app-shell.has-ticket .ticket-detail:has(.ticket-context-body.is-open) .messages,.app-shell.has-ticket .ticket-detail:has(.ticket-context-body.is-open) .event-list{min-height:160px;flex:none;overflow:visible}.app-shell.has-ticket .ticket-detail:has(.ticket-context-body.is-open) .composer{position:sticky;bottom:0}}@media(max-width:767px)and (max-height:560px){.app-shell.has-ticket .app-header{display:none}.app-shell.has-ticket .workspace,.tg-miniapp .app-shell.has-ticket .workspace{--detail-start: 12px}.app-shell.has-ticket .detail-header{padding-bottom:8px}.app-shell.has-ticket .detail-title h2{font-size:19px}.app-shell.has-ticket .messages,.app-shell.has-ticket .event-list{padding-block:8px}}